A clip that went wrong, a top-up that has not landed, a refund you were expecting, or a question before you spend anything. A person reads every message.
Once you are signed in there is a Help button in the sidebar. Messages sent from there arrive with your account attached, so we can see your balance and your videos without asking you for anything - which is usually the difference between one reply and four.
This goes to the same inbox. Use it if you would rather not open your email.
Two things answer most messages faster than we can:
Everything else is covered in our Refund Policy, Terms of Service and Privacy Policy.
Clipaxy is operated by Digital Farhan, run by Farhan Khan from Raipur, Chhattisgarh, India. Messages are read and answered by the person who builds the thing - which is why a reply can actually change something, and why it arrives within a working day rather than within a minute.
More about that on the about page.